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Customer Service Representative

Location: Nashville, TN
Job # 10295920
Date Posted: 01-04-2018
Customer Service Representative
Nashville, TN 37214
6 month contract only
M-F 7am-3:30pm, 8:30am-5:00pm, 11:30am-8:00pm (this shift may change to end at 7pm w/ an earlier start)
Pay: $13
Standard Background Check & Drug Screen
Interview Process: Phone Interview -
 Onsite Interview - Decision 


Beautiful corporate headquarters of nationwide, 3000-employee healthcare services company is seeking a friendly professional with outstanding customer service skills as well as accurate data entry abilities for an exciting assignment.

 
Job Description
  • General description: Call center triage/switch board assistance
  • Taking calls from customers that have gone to the corporate website and went to the contact us for support page
  • In many cases, these folks are really lost since they’re bypassing product portal links and any other support contact info to use the number from our corporate website
  • Understanding that the customers may struggle to even articulate what they need
  • You will answer the call and attempt to help identify where the customer should be directed, using some documents with contact info for products
  • Team will be receiving about 100 calls on average daily across shifts
 
Job Requirements
  • HS Diploma/GED or equivalent
  • Previous call center experience highly desired
  • Good customer service skills
  • Willingness to patiently work with customers
  • Good attendance as it’s a small team
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