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IT Support Specialist - Contract

Location: San Diego, CA, United States
Job # 11079122
Date Posted: 06-22-2018

Title: IT Support Specialist
Location: San Diego, CA 92101
Pay Rate: $26 hour
6 Month Contract

A thriving Financial Services company in San Diego, CA is seeking an IT Support Specialist to assist them on a temporary basis.  The IT Support Specialist will be the first point of contact for advisors and internal customers.

  • Support advisors for various applications and functions.
  • Provide clear communication between all departments within IT to restore and identify problems.
  • Document IT Service Desk procedures, as well as accurately classify and document request and incidents.
  • Previous experience utilizing a ticketing system.
  • Provide excellent end-to-end customer service to customers.
  • Set up, test, upgrade, troubleshoot, and deploy a variety of applications.
  • Prepare daily problem reports.
  • Experience with software utilization and technology.
  • College Degree in computer science and 5 years of equivalent experience.
  • At least 3 years’ experience in PC software and hardware support in a corporate environment.
  • Knowledge of ITIL framework.
  • Proficient with Microsoft Windows 7,8, and 10.
  • Knowledge of Adobe, Microsoft Office, and other productivity suites.
  • Experience with Active Directory administration.
  • Excellent phone skills
  • Work flexible house based off business needs – off business hours, on-call, and weekends as necessary
  • Ability to lift up to 50 pounds
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