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Customer Service Manager- (Firearm Industry)

Location: Portland, OR, United States
Job # 11116346
Date Posted: 07-03-2018
Customer Service Manager -
Salary- (DOE)
Plus, Bonus and commission plan
Direct Hire
Top of the line Benefits
Veterans highly desired

Our client, an industry recognized and brand leader in firearms manufacturer is seeking a Customer Service Manager to perform daily activities associated with the manufacture of finished and semi-finished machined goods using automated and manual equipment and processes to meet end customer needs.

Job Summary:
  • This position requires extensive email and telephone coverage, solid firearms and sports optics knowledge, data entry, and sales-operations support administrative duties. Facilitate supervision and training to Electro-Optic customer service representatives
  • You are experienced in Tele-sales processing and support for customers to facilitate and drive brand recognition and sales growth
  • You are comfortable providing product, troubleshooting and support to Customers, Distributors, Dealers, and Sales Personnel
  • Display technical assistance and issue resolution with RMA’s
  • Experienced and understand how to create a win/win scenarios for both the customer and company
  • Assist in facilitating sales and marketing programs and product support, orders, and requests
  • You are experienced in building and maintaining rapport with Quality Assurance, Product Management, and Design Engineer to complete team related goals and task
  • You can travel to Trade Events (domestic) as required
  • You have over five years of experience in Technical / Customer Service or a Customer-Focused Sales environment.
  • You have strong firearms industry knowledge and understanding.
  • Working knowledge of hunting practices, shooting sports, ballistics, sports optics and rifle scope applications
  • Understand and familiar with binoculars, spotting scopes, riflescopes, red-dot sights and rangefinders.
  • Have worked with compensation as a mix of salary, SSEO KPI bonus, and tele-sales commissions
  • In-depth knowledge of customer service principles and best practices
  • Strong interpersonal and troubleshooting skills
  • Proficiency with ERP customer service support software (Oracle preferred), or data entry systems and MS Office applications
If qualified, please provide your resume saved as a word document. 
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