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Field Services Technician

Location: Lewiston, ME, United States
Job # 11144162
Date Posted: 07-12-2018
Field Services Technician Lewiston, ME 04240
12 month contract
M-F, 8am-5pm
Pay: $28.33
Interview Process: Phone Interview --> Onsite Interview--> Decision
Targeted Start: ASAP

Job Description
The Field Service Technician provides second level support for end users and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Technician will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.  The Technician is responsible for the advanced user support and maintenance of Personal Computers within the enterprise to insure compatibility and integration with enterprise strategies.
Job Requirements
  • High School Diploma/GED or equivalent required
  • 2-3 years help desk/desktop support experience
  • IT Certifications preferred
  • Experience logging and processing tickets (Remedy Force is used, but no experience with that required)
  • Professional telephone and customer service skills
  • Excellent troubleshooting skills
  • Ability to learn new technology and applications
  • Solid written and oral communication skills
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