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Customer Service Representative

Location: Westborough, MA, United States
Job # 11229485
Date Posted: 08-01-2018
Customer Service Representative
Westborough, MA
Pay: $14/hour
Contract to Hire
3 month initial contract

Job Description
The Customer Service Representative is a sales & service position with primary focus on ensuring we help our customers save energy and money without sacrificing comfort. The CSR must be friendly, professional and genuinely be interested in the needs of our customers receiving inbound and making outbound calls to existing and current customers in an effort to proactively address various customer related needs while achieving daily, weekly, and monthly sales targets established by the call center managers.
Receive inbound calls to resolve customer questions or concerns regarding their account and plans while identifying potential opportunities to renew or extend their existing energy plans.
·       Make outbound calls to retain/recapture or offer plans to customers
·       Maintain an acceptable volume of various customer retention and sales per week and month
·       Accurately document and update customer records in the computer system
·       Maintain high levels of confidentiality   
·       Proactively offer products and close sales that result from an initial incoming contact with the customer.  
·       Minimum of 6 months of previous experience within a customer facing environment required
·       Call Center experience in an inbound/outbound sales environment preferred
·       Sales oriented with focus on customer service satisfaction
·       “How can I help you?” attitude
·       Prefers to work in a fast-paced environment
·       Strong desire to work within a team-oriented environment with high level of collaboration and teamwork
·       Type 35+ WPM, and ability to navigate through several internet-based applications
·       Proficient in Windows-based computer programs with excellent navigation skills
·       Punctual and high attendance reliability
·       High School or GED required 
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