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Document Specialist

Location: Glendale, CA, United States
Job # 11268104
Date Posted: 08-14-2018
Document Specialist- Glendale, CA 91203
Pay Rate: $15/hour
9 month assignment

Monday – Friday 40 Hours
Start Date: ASAP

Our Document Specialists are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It’s all part of helping our customers achieve their dreams. This is a temporary position based in our Corporate offices in Glendale, CA.
 
What you’ll do:
  • Assist Customers with inquiries via telephone in a call center environment and/or via email regarding government application requirements and order status.
  • Proficiently utilize customer support tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations.
  • Consistently demonstrate the ability to effectively handle difficult calls and emails.
  • Prepare trademark documents ordered by our customers.
  • Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers’ experience and drive efficiency in the delivery of world-class customer support.
  • Ensure operational and technical issues are communicated to management team.
  • Support operations by cross-training on related jobs.
  • Take direction from Leads, Assistant Managers and/or Managers as required.
 
Qualifications:
  • Exceptional written and verbal communication skills.
  • Detail-oriented and results-driven.
  • Ability to work with goals and quotas and excel in a high-pressure, fast-paced environment.
  • Copyediting, proofreading, data entry, or academic grading experience.
  • Proficiency with, and the ability to rapidly navigate between, the following applications and systems: Windows XP, MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
  • Self-starter who works well with or without supervision.
  • Team player with excellent communication and interpersonal skills.
  • Flexible and able to manage multiple assignments.
  • BA/BS Degree preferred
  • 1-2 years customer support experience in a high volume contact center, legal or service environment.
  • Legal industry background, experience, knowledge or interest.
  • Experience processing complex documents such as loan applications.
Please send your resume in a PDF or Word format for immediate consideration.
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