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Desktop Support Specialist - Contract

Location: Charlotte, NC, United States
Job # 11302841
Date Posted: 08-27-2018
Desktop Support Specialist - Contract
Location: Charlotte, NC 28277
Hours: M-F 8:00am - 5:00pm or 9:00am - 6:00pm
Salary: $20.00 hourly
4 Month Contract to Hire

Our client, a leading provider of retirement plans, insurance, and consulting services is seeking a Desktop Support Specialist to install, upgrade, repair, inventory and maintain the company’s personal computers and train and assist users when necessary, within the limits of standard or accepted practice. This technician will also assist with basic network administration functions for users as well, including working with Active Directory and Exchange.

Job Responsibilities
  • Provide initial point of contact for end-users across multiple locations, using in-person, phone, and E-mail methods.
  • Maintain, troubleshoot, and repair desktop computers, laptops, and peripherals.
  • Maintain user accounts in Active Directory and Exchange
  • Setup and maintain Cisco IP telephones
  • Mobile device support for end-users
  • Assist in evaluating new hardware, software, and other systems which can enhance our current environment.
  • Assist in the maintenance of software licensing enterprise wide.
  • Interface with various vendors in support of the systems and software.
Qualifications & Experience
  • A minimum of 3 years of experience in desktop support or similar role
  • Excellent written and verbal communication skills
  • Experience with Active Directory and Microsoft Exchange Server
  • Advanced knowledge of Windows XP, Windows 7, and Microsoft Office 2007/2010
  • Basic networking concepts (TCP/IP, DNS, routing)
  • Ability to occasionally travel to other offices
  • Ability to occasionally work after hours
  • Ability to prioritize incoming requests.
Above and Beyond
  • A+ or Network+ certification
  • Experience with Windows 7 and Windows 10
  • Experience with Windows Server administration
  • Experience with supporting an IP phone system
  • Awareness of regulatory business process controls, such as SAS-70
Please submit your resume in PDF or Word format for immediate consideration. Thank you!
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