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Customer Service Representative

Location: Concord, CA, United States
Job # 11503907
Date Posted: 10-18-2018
Customer Service Representative
Concord, CA 

Contract with the possibility of extension or conversion
M-F 6am-8pm, Sat-Sun 8am-5pm
* Flexibility to work all shifts

A leading integrator of payment and information technology and services to create intelligent travel solutions for transportation authorities and operators. A world leader in automated fare collection and revenue management technology.
We're looking for an experienced CSR’s to join our team providing support to customers. In this position you will provide professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators.  
  • Lead and coordinate daily call center task and activities.
  • Handle incoming telephone calls from patrons and Transit Operators
  • Troubleshooting cardholder inquiries and requests
  • Manage and support Call Center processes and procedures
  • Manage and adhere to Contractual Service Requirement
  • Ensure 100% accuracy in processing orders
  • High school degree or equivalent plus a minimum of 1-2 years call center experience. 
  • Able to type 40 wpm. 
  • Microsoft Office Professional proficiency required. 
  • Self-Motivated team player with a positive attitude. 
  • Must possess good time management skills. 
  • Well organized with strong follow-up skills. 
  • Willing to work extended hours. 
  • Experience using metrics to track adherence to key performance indications.
  • Strong verbal and written communication skills. 
  • Strong organization skills with detail orientation.  
  • Must demonstrate leadership skills. 
  • Comfortable using multiple systems to process tasks assigned
If you feel your skills and qualifications match this role, please submit a Word.Doc version of your resume for immediate consideration.
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