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Desktop Support Technician

Location: El Segundo, CA, United States
Job # 11570603
Date Posted: 11-06-2018
Desktop Support Technician
El Segundo, CA 90245


A thriving Financial services company in El Segundo, CA is currently seeking a Desktop Support Technician to assist them. As the Desktop Support Technician, you will work directly with team members, to address all incidents, problems, and request that arise.

Responsibilities:
  • Assist with workstation management such as: workstation imaging and configuration & deployment setup using SCCM/MDT.
  • Complete application deployment.
  • Assist with hardware asset tracking & reporting
  • Provide support with security/protection application support, OS upgrades, new patch releases, browsers upgrades, and new application deployments.
  • Support ticket and SLA management.
  • Manage user permissions & passwords.
  • Mentor Helpdesk analysts and desk-side support technicians.
  • Provide level 2 technical support, which includes: troubleshoot/repair for all deployed workstations, mobile devices, applications, network/remote access & messaging services.
  • Provide occasional level 1 support after hours and during high-demand periods.
Qualifications:
  • Professional training/certifications in: CompTIA A+ Network+, MCITP, MCSA, MCTS, ect.
  • Information Services degree is preferred.
  • 5+ years deploying, updating, optimizing, and troubleshooting Windows-based workstations in a corporate environment.
  • 5+ years providing support for MS Office and all major component applications.
  • 5+ years providing support for Acrobat, anti-virus solutions, internet browsers.
  • Macintosh & OS X configurations and support experience is a plus.
  • Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration. Basic file & print server configuration/administration a plus. 
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