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Customer Service Representative

Location: Benicia, CA, United States
Job # 11578952
Date Posted: 11-08-2018
Title: Customer Service Representative 
Location: Benicia, CA 94510

Salary: $20.00 hourly
6 Month Contract
8am start time M-F

We are seeking a forward-thinking and professional individual to  make a positive contribution to our New Accounts team. Using strong communication and problem solving skills, you will process customer new and modified account requests, answer questions and participate in process resolution. We are looking for someone who is self-driven, passionate about customer service, and someone who will take pride in their position with our company.
The ideal candidate will take initiative when appropriate, have sound judgment and be a participant and proponent of team work. Flexibility and adaptability are a must in our growing industry as we strive to continually improve our customer’s experience.
  • Answer calls professionally
  • Respond to customer inquiries via telephone and e-mail
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Process forms and applications
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
    • At least 3 years of experience providing outstanding customer service
    • Proficient in relevant computer applications
    • Strong customer service background
    • Excellent verbal and written communication skills
    • Great attention to detail
    • Computer skills including, but not limited to: Data input and information retrieval, strong working knowledge of Word, PowerPoint and creating spreadsheets and other reports using Excel
    • Ability to type at least 50 WPM is a must
    • Experience with SAP is a plus
Please send your resume in a PDF or Word format for immediate consideration. 
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