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Enrollment Representative

Location: Nashville, TN, United States
Job # 11737461
Date Posted: 12-17-2018
Title: Enrollment Representative 
Location: Nashville, TN 37214

Salary: $13.00-$15.00 hourly
M-F 7:00a-3:30p​

The enrollment representative will interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints. They will be responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Job Responsibilities:
  • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Identify additional needs customers may have and help them to upgrade products or services.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Education/Experience: High school diploma or GED preferred. 2 to 4 years of customer service related experience required
 
Please send your resume in a PDF or Word format for immediate consideration.
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