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Customer Service Support

Location: San Diego, California, United States
Job # 12080051
Date Posted: 03-17-2019
Title: Customer Service Support
Location: San Diego, CA 92108
Salary: $14- $15 hr (Weekly Pay!)
6 month contract- Convert to
 permanent (Based on performance)
Full-time: M-F
Benefits: Medical/Dental/Vision 

 
For over 20 years, our client has been a nationally recognized leader providing credit and data verification solutions to U.S. banks, mortgage lenders, mortgage brokers and credit unions nationwide. Providing innovative, fully compliant web-based platforms that help mitigate risk, while improving operational efficiency and streamlining the lending process. They are seeking an Customer Service candidate as the front-line support and service for the company!
 
Job Duties:
  •  Support all incoming calls during hours of operation
  • Answer high volume of calls from clients
  • Answer general billing questions
  • Support client questions pertaining to credit reports as well as compliance mandates
  • Maintain up to date knowledge of bureau compliance requirements as they pertain to new account credentialing and current clients
  • Process credit supplements and provide status updates
  • Process TRV orders
  • Assist in a variety of projects on an as needed basis
Job Requirements: 
  • High school diploma or equivalent
  • **Must have 2 + years Customer Service focused on inbound/outbound calls
  • Experience with consumer credit reports, mortgage and real estate industry helpful
  • Call Center experience a plus
  • Handle an average of 40 + call a day from clients with a smile! 
  • Communicate effectively, both verbally and in writing, in person and by telephone
  • Must have the ability to interpret and communicate detailed product information
  • Ability to analyze and resolve routine customer service related issues of diverse scopes
  • Need to be an outgoing individual with an assertive yet supportive skill set
  • Strong knowledge of Microsoft Office suite of products
  • Pass background check
     
If you meed the job requirements, please submit your resume! 
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