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Product Specialist

Location: Anaheim, CA, United States
Job # 12101615
Date Posted: 03-20-2019
Tech-Savvy Product Specialist 
Recent Grads Preferred
FT Monday-Friday
$15/hr plus full benefits
Anaheim, CA 92806


Job Description 

Are you a fan of Amazon's smart device, Alexa?? We are searching for an outstanding Customer Service Representative to provide answers and resolution to our products, pricing, and availability in a professional and courteous manner. In this fast paced environment, we are seeking proactive candidates with strong ownership and follow through externally and internally. Tech-savvy candidates, familiar with Amazon's tech product, "Alexa" highly preferred. 

Responsibilities
·         Answer incoming phone calls, respond to live chats, and emails in a swift manner, clarifying & resolving customers questions & concerns.
·         Identify and assess customer needs based on interactions
·         Troubleshoot and communicate answers clearly and concisely
·         Provide professional and courteous service achieving customers satisfaction and trust
·         Manage Return Merchandise Authorization process through troubleshooting and process accordingly.
·         Utilize Amazon seller central, shipping programs, and the internal ERP system to review customer information.
·         Follow up with customers with incomplete orders whose product is out of stock.
·         Provide additional assistance as necessary

Requirements
·         Strong sense of urgency and ownership is MUST!
·         Familiar with consumer electronics or related field - must be tech savvy!
·         Engage in interactive dialogue with customers through active listening
·         Detail-oriented and analytical problem solving skills
·         Strong in multitasking
·         Effective verbal and written communication skills
·         Must be dependable, responsible, with reliable attendance
·         Comfortable working in a dynamic team environment in a fast paced environment
·         Ability to successfully handle multiple tasks and work in an organized and self-supervised manner.
·         Bachelor's degree required

**Please submit resume in word or .pdf format to be considered

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