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PT Call Center Representative

Escondido, CA
Call Center Representative (Healthcare/Bilingual) 
Part Time: 8:00am-12:00pm OR 10:00am-2:00pm OR 2:00pm-6:00pm
Escondido, 92027
We are looking for a Call Center Representative who can demonstrate premier customer service and is responsible for answering and screening incoming telephone calls in a fast-paced call center environment; Duties include but are not limited to:
·      Answer telephone calls promptly and in a polite and professional manner.
·      Educate patients on available programs that we offer, including MyCare Portal and enrolling patients in our texting confirmation program.
·       Use sound judgment in handling calls, especially with upset patients.
·     Accurately schedule and confirm patient appointments according to established guidelines and reschedule as necessary.
·        Direct calls to other departments including pharmacies as needed.
·         General computer skills including electronic communications and multi-line phone navigation.
·         Familiar with medical terminology preferred.
·         Familiarity with spreadsheets and databases, preferred.
·         Bilingual (English/Spanish) required for Escondido’s Call Center.
·         Strong communication and organizational skills, ability to interact effectively with clinic personnel, patients and diverse population.
·         Must have excellent customer service skills.
High School diploma/ GED required.
At least 1 year of experience in a call center environment, preferably in a healthcare setting.

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