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Bilingual Patient Advocate- Call Center

Atlanta, GA
Bilingual Patient Advocate- Call Center
Atlanta, GA 30305
$17.25 per hour (weekly pay!)
M-F 9:00am-6:00pm
4-month contract
Benefits: Medical/Dental/Vision


Responsibilities:
  • Provides superior customer service through inbound and outbound calls.
  • Work directly with the patient or their representative to inquire about the patient’s potential eligibility for financial assistance.
  • Screen patients to evaluate eligibility for State/Federal programs, schedules appointments for patients to meet with HCR at the hospitals and/or completes online applications as applicable.
  • Input accurate documentation of all notes and encounters in applicable database.
  • Provide superior experience for the patient while maintaining professionalism.
  • Meets or exceeds performance objectives including account resolution goals and quality assurance.
  • Ability to handle sensitive information and maintain HIPAA compliance.
 
Qualifications:
  • Must be Bilingual Spanish and English.
  • High School Diploma or equivalent, Bachelor’s degree preferred
  • Experience working within financial counseling in a Hospital or Physician office, including demonstrated success obtaining patient demographic and financial information.
  • 1+ years of experience in a role that requires patient interaction, either in person or over the phone.
  • At least one year of experience in healthcare customer service and in a call center environment.
  • Demonstrate experience communicating effectively with a customer and simplifying complex information.
  • Experience dealing with multiple databases to document patient interactions and retrieve related information that is important to understand the detail necessary to achieve the desired outcome.
  • Experience working with internal and/or external stakeholders to gather or share information, or to collaborate to achieve the desired outcome.
  • Demonstrated ability to meet or exceed performance metrics.
  • Proficient in Internet Explorer and Microsoft Office.
 
Please submit your resume for consideration!
#ZR
 
 
 
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