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IT Logistics Technician

Location: Palo Alto, CA, United States
Job # 12172046
Date Posted: 04-09-2019
IT Logistics Technician
Palo Alto, CA
Full Time
The Role
The Technical Support Team's knowledge and expertise behind the scenes empowers work on the front lines of Palantir's business development and product innovation. Palantirians go to IT to ask a technical support question knowing each member of the team is genuinely excited to help employees solve their computer-related problems.
As an IT Logistics Technician, you will ensure our Technical Support operations run smoothly and help enable our employees' productivity in and out of the office. You are responsible for keeping inventory at a high level, and ensuring that laptop builds are completed and handed off to employees in a timely manner. You'll keep procurement top of mind with hardware on-hand when required, and utilize the Return Merchandize Authorization (RMA) process. You have a passion for helping others, as well as a desire to learn even more new skills to further troubleshoot issues which may arise.
Core Responsibilities
  • Perform data backups of returned/stored workstations.
  • Wipe machines once backup is confirmed successful.
  • Relocate processed machines for redeployment, or for disposal/donation.
  • Document daily progress for tracking and asset management system integrity.
  • Maintain cleanliness of work and storage spaces.
  • Assist with various other logistics/operations tasks (e.g. inventory, receiving, etc).
High school diploma or equivalent experience.
At least 1 year of IT experience is preferred.
Basic understanding of MacOS and Windows operating systems and hardware.
Able to adhere to established procedure.
Comfortable performing repetitive tasks with little oversight.
Able to lift/push up to 30 pounds.

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